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Terms Of Use

1. Acceptance of Terms of Use and amendments

Each time you access and use the Encuentra24.com website, with or without user registration, you declare that you automatically accept all the Terms of Use and Conditions of Service. You declare to accept that these terms and conditions may be modified without prior notification without any responsibility for Encuentra24.com.

2. Right to Modify without Prior Notice

Encuentra24.com reserves the right, with or without prior notice, to modify or discontinue the use of this website and its services, or delete the data provided temporarily or permanently. During the provision of our service, we will not have any responsibility for the punctuality, interruption, cancellation, lack of storage, inaccuracy, or incorrect delivery of data or information provided. By accepting these terms and conditions you authorize us to modify, delete any information provided by you that is inaccurate, misleading or contrary to our policies, terms and conditions, including, you give us the authority to disconnect the service provided.

3. Your responsibilities and registration obligations

To use Encuentra24.com, users must register, provide accurate information when requested during registration, and be over thirteen (13) years of age. By registering, you accept our Terms of Use and Conditions of Service and these can be modified at any time by the Encuentra24.com team without prior notice or notification.

4. Privacy Policy

The registration data and all information collected and that it is classified as personal information will be supported by our Privacy Policy. https://www.encuentra24.com/privacy-es. The user declares that all the information provided is true, correct, complete and lawful. In the cases in which an investigation of the Judicial or Police Authorities arises in which the user

is involved, it releases Encuentra24.com from any civil, criminal, administrative liability and accepts that Encuentra24.com can share all personal and commercial data provided with the Judicial and Police Authorities. The foregoing does not prevent Encuentra24.com from appealing against the user for the damages caused. Encuentra24.com, can request you as a user at any time to update your personal data, either by updating our system or by legal requirements. If you refuse to update it, we may deactivate your account.

5. Consent to use of information

Registering an account and posting ads on Encuentra24.com means that the advertiser's information will be publicly available on our network of sites in order to make it easier for interested potential consumers to contact the advertiser. Likewise, by providing us with any information provided by you (visual or non-visual), it is understood that it is your property, but by registering on our platform you irrevocably assign us the rights to use such images, in the event that any image was used with for reference, marketing or historical data purposes. This information that you give us can be used both on our platform and on any other existing digital platform and mass media.

By leaving your information on any contact form within our platform, contact pages, or social networks owned by us, you consent to the creation of an account on Encuentra24 with your data. This enhances the communication and transaction process within our marketplace, ensuring a smooth and secure experience for all users.

6. Conditions of consent and account deletion

Registered users who wish to delete their account can do so by making a request through our contact channels. This process can take up to 5 business days. In emergency cases, the deletion of an account can be requested by telephone. It is important to emphasize that in case of deletion of an account, Encuentra24.com will unpublish the user's information and their ads from its network of sites, however, the company does not control nor is it responsible for the listings still available on search engines such as Google, Yahoo, Bing or any other site not related to Encuentra24.com.

7. Registration and password

Each user is responsible for not sharing their access information such as user ID, email and/or password and will be responsible for safeguarding this information. In the event that an account is compromised it is the responsibility of the user to notify us immediately of any unauthorized use of their registration, user account or

contraseña. El usuario declara que libera de responsabilidad a Encuentra24.com por cualquier negligencia de su parte en el mal uso de su información personal. 

8. Conduct

All information or data of any kind, whether text, software, code, music or sound, photographs, graphics, video or other materials (referred to as "Content"), publicly or privately provided to Encuentra24 .com, will be the sole responsibility of the account holder. The user declares that they will not violate copyright or trademark use regulations when making their publications. Encuentra24.com can remove content considered offensive, illegal or intentionally promoting fraud or scams. Without said deletion or deletion of information means that Encuentra24.com is responsible in any way for the content that appears on this web page published by the user. The user explicitly agrees, when using this web page or any related service, not to :

(a) Provide any content or engage in any conduct which may be unlawful, threatening, harmful, abusive, harassing, harassing, torturing, defamatory, vulgar, obscene, offensive, objectionable, pornographic, designed to interfere with or disrupt the proper working of this web page or any service provided, infected with a virus or any other destructive or deleterious programming routine; this will give rise to civil or criminal liability, whether for violating an applicable local, national or international law;

(b) impersonate or misrepresent your affiliation with any person or entity, or otherwise attempt to disguise or misrepresent the origin of any content provided;

(c) collect, take, lend or disseminate any data about or belonging to other users such as photos, email addresses, description;

(d) provide or use this website and any content or service in any way that involves sending spam, phishing, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;

(e) provide any content that may give rise to our civil or criminal liability or that may constitute or be considered a violation of any local, national or international law, including, but not limited to, laws regarding copyright, trademark registered, patent, or secret

(f) Refresh, rewrite, republish your ad periodically, with the intention of appearing on the front page or staying first in the ad listings.

(g) Open multiple accounts (free) with the same email, same name, organization, company, logo and/or contact information.

(h) Include photos in animated gif format in highlighted ads.

(i) Post classified ads in incorrect categories. For example: listing a car in the real estate category, or a single image of the car, or a part of a car, or showing a real estate photo of a door to a house or some section of the property.

(j) Publish ads corresponding to a category of paid ads (Real Estate, Cars, Electronics), within the free categories of Encuentra24.com.

(k) It is prohibited to post more than one product per ad. This includes replacing a property, vehicle, service, or item with another under the same ad ID or including a price list for multiple products in a single ad.

(l) Publish photos with other ads inserted, or superimposed, telephones, social networks, or advertising of the advertiser.

(m) Include in the description and title of the ad, advertising, placing telephones, emails, social networks, it is also not allowed to use the space to advertise something other than the good.

(n) Include unrealistic prices.

(o) Advertise properties in incorrect locations.

The user declares that he accepts and understands that any inappropriate conduct and that is directed through his person against the agents, staff, executives and owners of Encuentra24.com in a disrespectful manner through insults, shouting, racism, vulgarities, threats, accepts that You will be permanently blocked from having all future access to your classifieds account, and all related content for both you and the company, immediately. This includes communications of this type by telephone, email, chat and technical support reports.

Encuentra24.com strives to maintain respect, courtesy, and patience with all our users and customers alike.

9. Submission of content in Encuentra24.com

The user declares that he accepts and understands that any violation of the prohibitions detailed below will give the right to ENCUENTRA24.com to deactivate the ads, and to cancel the user account without this being detrimental to the user and also to provide the User information required by the Judicial and Police Authorities in the event that any of the following events occur:

9.1 The publication of advertisements or publications related to: firearms of any type and any caliber, tanks, paramilitary items, ammunition, bullets, cartridges, silencers, converters, telescopic sights, handcrafted or 3D-made weapons (as well as any item that can be converted to a firearm and have automatic capability), kits (that can be used to create or assemble a firearm), flamethrowers, etc. In general any type of weapons.

9.1 Ads that offer cigarettes, electronic cigarettes, tobacco, any device or supply for smoking, esotericism, tarot or witchcraft and hookahs are prohibited.

9.2. Advertisements for products stolen or obtained through fraudulent means are prohibited.

9.3. Advertisements for human organs, remains, or waste are prohibited.

9.4. Animal advertisements are prohibited, including birds and endangered species, THE SALE OF WILD ANIMALS IS NOT ALLOWED, nor are advertisements that promote cruelty to animals.

9.5. Advertisements for contraband, counterfeit, or adulterated items or replicas are prohibited.

9.6. Advertisements for gunpowder or explosive material are prohibited.

9.7. Advertisements for stocks, bonds, securities, and financial items are prohibited. Any type of advertisement is included where it is announced that these same financial instruments can be exchanged or accepted as a means of payment for the purchase of the objects published on Encuentra24.com. Promotion of existing or future cryptocurrencies is prohibited.

9.8. Advertisements from personal or business mailing lists or databases are prohibited.

9.9. Advertisements for items or services that promote violence, suicide, abortion and/or discrimination are prohibited.

9.10. Ads for content related to pornography, adult content, sexual services, erotic or not suitable for minors, etc. are prohibited.

9.11. Ads for massage services, dating, sex work, or escorts with sexual connotations are prohibited. Both at the level of texts and videos, photos or any audiovisual medium.

9.13. Advertisements for satellite and cable TV set-top boxes are prohibited.

9.14. Announcements of personal identity documents, credit or debit cards are prohibited, nor is the publication of databases that include credit or debit card numbers, or any other private data.

9.15. Advertisements that offer any object that could be considered as part of the historical or cultural, archaeological and/or paleontological heritage whose sale is prohibited or restricted by national legislation are prohibited.

9.16. Advertisements offering any type of program, book, CD containing information, tools or programs designed to introduce viruses or hack a site or electronic device are prohibited.

9.17. Ads where a method or service is offered to earn money online processing emails, multilevel games in the jobs section are prohibited.

9.18. Advertisements for the sale of tickets for shows, national, international or illegal lotteries, raffles or similar, of a physical or digital order, etc. are prohibited.

9.19. Ads with content that violates copyright and trademark rights are prohibited.

9.20. Ads with dubious (false) content or that lack seriousness or unavailable properties or items are prohibited.

9.21. Ads promoting other websites are prohibited without our prior written permission.

9.22. Ads outside of your category are prohibited.

9.23. Duplicate or repeated advertisements are prohibited.

9.24. Ads or comments in general that contain inappropriate or obscene words are prohibited.

9.25. Ads with political, religious or scandalously contrary to morality and good customs are prohibited.

9.26. Ads that do not sell, seek or offer any goods or services, comments posted as ads are prohibited.

9.27. Advertisements that offer diplomas or certifications without the accreditation and recognition of the corresponding educational entity are prohibited.

9.28. Advertisements for personal loans or credits are prohibited.

9.29. Ads with nude photos, images, or illustrations are prohibited. This includes photographs, art, caricatures of the male or female body, nudity showing the front or back, or any abstract part regardless of whether the content is medical, health, spa, or artistic.

9.30. Ads that link to web pages that contain material such as the one described above or pornographic of any kind are prohibited, this includes links to social networks that maintain links to pornographic figures, nudes, or explicit material for adults. Ads that promote pedophilia, bestiality, voyeurism.

9.31. Advertisements that offer services to perform invasive aesthetic treatments, surgical interventions, surgeries or procedures that according to law and health regulations should only be offered and carried out by authorized Hospital Medical Centers are prohibited.

9.32 Ads that threaten the interests of this website, whether they promote or encourage our users to use products and services that directly compete with Encuentra24.com, are prohibited.

9.33 Ads that deteriorate the quality of the content displayed on the platform, ads with insufficient information about the good or product, including description and photos, will not be allowed.

Providing any content to Encuentra24.com:

(a) the user agrees to give us the worldwide, royalty-free, perpetual, non-exclusive grant and license (any right including moral rights or other necessary rights) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and create derivative works and compilations, in whole or in part. Such license shall apply with respect to any form, media, technology known or hereafter developed;

(b) the user warrants and represents that you have all legal, moral, and other rights that may be necessary to grant us the license provided in this section 9;

(c) the user acknowledges and agrees that we shall have the rights (but not the obligation), at our discretion, to refuse to post or remove, or to block access to, any content you provide at any time and for any reason, with or without The advertisement.

10. Services to Third Parties

Merchandise and services of third parties may be advertised on or available on or through this Website. Representations made regarding the products and services provided by third parties are governed by the policies and representations made by these third parties. We will not be liable or responsible in any way for any of your dealings or interaction with third parties.

11. Indemnification

You agree to indemnify and hold us, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, publishers, partners, and co-owners harmless from any claims or demands, including attorneys' fees, that may be made by any third party, due to or arising out of your conduct or connection with this Website or service, your disposition of the content, your violation of this Terms of Use or any other violation of the rights of another person.

12. Disclaimer of Warranties

You understand and agree that your use of Encuentra24.com and any services or content provided (the "Service") is made available at your own risk. it is provided to you "as is" and expressly disclaims all warranties of goodness, expressed or implied, including but not limited to warranties of product, fitness for a particular purpose, and non-infringement.

We make no warranty, implied or expressed, that any part of the Service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, of any quality, or that any content is in any way safe for download. You understand and agree that neither we nor any participant in the Service provide professional advice of any kind and that use of such advice or any other information may be done at your own risk and without liability of any kind on our part.

Some jurisdictions may not allow disclaimer of implied warranties and the above disclaimer may not apply to you solely as it relates to implied warranties.

13. Limitation of Liability

User expressly understands and agrees that we will not be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other loss. intangible (even if we have been advised of the possibility of such damages), resulting from or resulting from

(i) the use of or inability to use the Service,

(ii) the cost to obtain substitute goods and/or services resulting from any transaction through the use of the service,

(iii) unauthorized access to alteration of your data transmissions,

(iv) statements or conduct of any third party on the service, or (v) any other matter relating to the service.

In some jurisdictions, limitations on liability are not allowed and therefore such limitations may not apply to you.

14. Reservation of rights

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary rights that we may have in our website, its content, and the merchandise and services that may be provided. The use of our rights and our properties requires our prior written consent. We are not providing you with our rights by making services available to you and you will not have any right to make any commercial application of our website or service without our prior written consent.

15. Notification of the infringement of Reserved Rights

If a user believes that her property has been used in any way that would be considered copyright infringement or a violation of her intellectual property rights, she can contact our customer service agents to escalate her case. .

16. Applicable Law

The user agrees that these terms of use and conditions of service established by Encuentra24.com related to our products and/or services will be governed in accordance with local laws where the Commercial Representation of the owner of this web page is located without transgressing and causing conflict of the provisions of the law. By registering or using this web page, the user accepts and submits to the jurisdiction of his domicile and the exclusive place where he resides or works, or the city where the Commercial Representation of the owner of this web page is located.

17. Miscellaneous Information

1. In the event that the Terms of Use and Conditions of Service conflict with any law under which any provision may be held invalid by a Court with jurisdiction over the parties, such provision shall be construed to reflect the original intentions of the parties in accordance with applicable law, and the rest of the Terms of Use will remain valid and intact;

2. The failure of either party to assert any right under the Terms of Use and Conditions of Service will not be considered a waiver of the rights of the parties and remains their rights and effect;

3. The user declares that he renounces his legal domicile. The user agrees that without any consideration to any jurisdiction where he resides or the prevailing law in his place of residence or domicile, the user declares that any claim or demand and causes to be presented against this web page or its products and services prescribe according to to the prevailing norm in each jurisdiction, in which case the user declares that after one (1) year has elapsed after the event occurred and such claim or cause or claim has not been filed, it will be understood as a waiver and declination regarding its claim forever;

4. The user declares that we can assign new conditions to our rights and obligations under the Terms of Use and Conditions of Service and will be relieved of any other notification obligation.

18. Avoid Scams and Frauds

When you contact an advertiser or fill out the contact form with questions, you are communicating directly with the person who placed the ad, Encuentra24.com is not responsible for the content of the ad, nor for the advertiser's response.

Encuentra24.com always recommends the user, as far as possible, to meet with the seller in person. The user declares that he understands that frauds are generally carried out by individuals who refuse to meet in person.

Encuentra24.com recommends that the user never transfer money without first having seen and received the product. The user declares that he will be careful with transactions that are sent, or through the network, supposedly secure account numbers, checks or payments to third parties.

19. Virtual Credits

A virtual credit translates into money and is equal to or equivalent to one United States dollar ($1.00 USD). Therefore, if you want to buy 100 virtual credits, the total cost would be one hundred United States dollars ($100.00 USD) and you can use them only for your purchases of digital products offered directly by Encuentra24.com, without having to make several payments by credit card or other preferred method and thus acquire Highlighters and plans activating almost immediately. Virtual credits are not redeemable or creditable credit cards

débito o crédito incluyendo la tarjeta de débito de Encuentra24 Mastercard, tampoco a cuentas de banco, wallets digitales, efectivo o cheque.

NOTE: they must be used in a prudent time since the purchase of virtual credits is valid for 12 months, after that date they expire and the unused ones are lost.

Virtual credits received as gifts through coupons, promotions, and/or remaining credits cannot be withdrawn or refunded in cash, checks, local or international transfers in any currency, and unlike virtual credits purchased, gift credits They are valid for 2 months.

They can only be used for purchases generated from the user account at Encuentra24.com, that is: Classified Ads, Memberships, and Highlighters.

The virtual credits received as gifts are not valid for the purchase or payments of debts, taxes, deliveries, advertising banners or purchase of the products advertised within the Classified Ads.

*Policy applied to purchases/gifts of virtual credits as of November 14 to comply with new international regulations and operational needs of the business*

20. Advertised Photos and Images

To guarantee the quality of the ads and protect copyright, Encuentra24.com will be paying special attention to the published photos. If the photos that you add to the advertisement have a low resolution, are not suitable, suitable or give rise to a fraudulent interpretation or origin, or in the opinion of Encuentra24.com they are not compatible with the experience of the page, or they were not taken directly by the advertiser, they have the risk of being eliminated, suppressed and their ad could be subject to cancellation and even their user account. As a website we can reserve the right to keep the classified ad published, and we can delete any photo with the following characteristics:

1. Low resolution photos, taken from small images.

2. Photos with logos from other websites similar to encuentra24.com

3. Random photos taken from the Internet with intellectual property rights.

21. Recurring Transactions

Recurring transactions are monthly charges collected from the client's credit card, debit card or Paypal account by Encuentra24.com. Recurring transactions are available for monthly membership plans.

Recurring charges only occur when the customer accepts that they want to be charged after clicking on Monthly Recurring Payment. After selecting this option, the customer must complete the card details and billing address that will allow the system to make the monthly charge. Recurring transactions have a punctual charge each month to the payment method provided by the user. After the end of the first membership period, the recurring charge is made until the customer cancels the recurring charge.

Recurring transactions can be canceled at any time and do not require a contract time. After the recurring payment is canceled, the charge will not be renewed and the service will be suspended at the end of the current membership month.

The Encuentra24.com Service Conditions apply to all types of users, both free and paid in each country and in each language. Paid advertisements are not exempt from complying with the agreed conditions.

22. Home Deliveries

As of June 1, 2021 Encuentra24.com in Panama offers a comprehensive service called Encuentra24 Home Deliveries that is intended to be an intermediary in transactions between seller or advertiser to consumer to guarantee 100% security. The transactions made will be verified and approved by Encuentra24.com.

23. Verified Profile

In order to use Home Delivery, each advertiser or seller must complete their details 80-100% correctly in order to be verified and approved. The verification process can take between 24 to 48 business hours and you will be notified by email, or notification on your mobile or desktop browser.

24. Announcement Enabled

The ads must contain correct information, proper photographs taken by the seller demonstrating the current state of the product. The images must only contain the product offered and not other products not included in the delivery or as decoration or additional accessories. The item must be in good condition, not broken, fragmented, or in a deteriorated condition. The ad must contain price, dimensions, weight, color and complete data. To activate Home Deliveries, you must click on the Enable Home Deliveries Button, with this the ad will have the direct payment button. Only the following categories of ads can be offered through Home Delivery: Technology, Auto Parts, Housewares, Musical Instruments, Fashion Items, Art Pieces, Toys, Sporting Goods, Construction Tools, Wholesale Merchandise. The following advertisements may not be offered through Home Delivery: Properties, Vehicles, Pets, Jobs, Services, Digital Downloads, Educational Courses.

25. Advertiser Seller

Each seller in Encuentra24 Home Deliveries that enables an ad, agrees that Encuentra24 charges 5% of the value of the ad. Sales commission includes bank transaction costs, bank commission percentage, and fraud protection costs. The seller advertiser can determine who pays for delivery and pick up through a carrier. The carrier will be managed by Encuentra24. Encuentra24 will charge the cost of the product and send the remaining amount to the seller directly in the payment method selected and offered by the seller. The seller has the responsibility to be available for the delivery of the product and to pack it for transport in a proper and protected way. In addition to including all accessories included.

26. Payment of Sales

The payment of the sales received by Encuentra24 Entregatías a Domicilio will be sent to the Seller only after our Carrier and the Buyer confirm that they have received according to the item sold. This payment transfer process can take between 24 to 48 hours depending on the intermediary bank.

27. Carriers

The tasks of the carriers will be supervised by Encuentra24. The seller advertiser and the buyer will receive a call and/or message about the delivery schedule. Carriers may, but are not required to, be identified with an Encuentra24 t-shirt, and all must have a badge with their data available. The carriers remove the item from the hands of the advertiser or seller and deliver it to the buyer, they do not have the responsibility of installing it or placing it at its final destination. The buyer will have time and will organize to receive his order, otherwise there may be extra charges for not being available or negligence in his failure to not be available on the agreed date and time. Encuentra24 is not responsible for loss after delivery.

28. Buyer

Payment for sales must be made securely only from the ad in Encuentra24. The ad will offer the secure payment methods available. If the buyer decides to make the payment by another method, they will not have the protection offered by the Encuentra24 Home Delivery Service and the benefits in terms of claims. Delivery may be charged in the ad as provided by the seller of the item. The seller has a period of 24 hours to accept the sale of the product, otherwise the payment made will be returned to the buyer. Delivery is made after acceptance by the seller and only during business hours.

29. Returns

Items purchased through Home Delivery can be returned to the seller under the following conditions:

The buyer can immediately return the item if he does not agree with what was delivered if it does not match the item offered, or is not in the agreed conditions. Any additional test of the functionality of the item must be done after delivery and immediately validate the purchase. The carrier should not wait to check its operation.

If Encuentra24 does not receive notification of a dispute in the account under which the purchase was made, after 24 hours, the sales process will be terminated. A dispute requires an investigation by Encuentra24 where images or videos of the delivered product(s) may be requested. In case of serious and reasonable doubts, the buyer and seller accept that Encuentra24 takes more than 48 hours to complete its verifications and investigations into the event that occurred.

If a valid return is requested, the full amount will be returned to the buyer and the item to the seller.

30. Dispute Guide