Privacy Policy


Encuentra24.com is committed to respecting the privacy of information. This privacy policy addresses the personally identifiable information (referred to as “data”) that is collected by us on our site.

1. Data collection

Our registration process requires a valid E-mail address, user ID and password. In some cases we may request date of birth and gender, as well as proof of identity verification, which you agree to provide in order to access our services. The username, or other submissions that the user makes of information that may contain name, surname, personal identification number, home address, email, telephone number, date of birth or gender, as well as payment methods provided. or other personally identifiable information and consequently, may appear on this site. Like many Internet sites, we may also automatically receive general information such as IP address or information from cookies. Encuentra24.com can send notifications or messages to users via email, WhatsApp, push notifications or SMS. You declare that you accept that Encuentra24.com sends you these notifications.

Additionally, by providing your information through contact forms, contact pages, or social media associated with our platform, you consent to the creation of an account on Encuentra24 with such information. This process is designed to streamline communication and transactions within our marketplace, ensuring a safe and seamless experience for all users.

2. Consent to the use of information

Registering an account and publishing ads on Encuentra24.com implies that the advertiser's information will be publicly available on our network of sites in order to make it easier for interested potential consumers to contact the advertiser.

By registering, the user accepts that Encuentra24.com may provide or share information and data collected from their account and their accounts related to the authorities, in the cases that it deems appropriate or at their express request. The user accepts that Encuentra24.com can use algorithms that allow us to understand your preferences according to the navigation you make on the page and thus we can make recommendations that improve your experience on the Encuentra24.com site or applications.

3. Conditions of consent and account deletion

Registered users who wish to delete their account can request through any of our contact channels. This process can take between 3 and 5 business days. In emergency cases, account deletion can be requested via phone. In case of account deletion, encuentra24.com will unpublish user information and ads from the network sites.

4. Data usage

Encuentra24.com can use data to modify and improve the user experience. The use of data will not be shared with third parties unless:

4.1. otherwise provided within this privacy policy;

4.2. we obtain consent, for example when a user chooses to opt-in or opt-out to share data;

4.3. A service provided on our site that requires interaction with this data or a service provided by third parties for the proper functioning of the services and products on the site;

4.4. according to the legal application of the process or law;

4.5. we find that by using this site any user violates our policies, terms of service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property;

4.6. This site is purchased by third parties so that third parties can use the data in a similar way to us as provided in the Encuentra24.com policies.

5. Cookies

We use cookies to improve the user experience. The cookies used on our site are listed in our Cookies policy. You can see it here.

6. Children

Persons under the age of thirteen (13) are not permitted to become members of this site.

7. Correcting or removing your account information

All Encuentra24.com users can edit their personal account information, as well as request the cancellation of their account.

8. Changes to this privacy policy

Encuentra24.com may make changes to this Privacy Policy at any time without prior notice, and without this implying any responsibility on our part. We will notify of substantial changes to this policy by modifying our site, email communications, and sending notifications to our users.

9. We do not offer Guarantees

While this Privacy Policy indicates that our data maintenance standards and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may give rise to data disclosure. Accordingly, we disclaim any warranties or representations regarding maintenance or non-disclosure of data.

10. We do not offer Guarantees

In order to stop receiving emails sent by Encuentra24.com, you must click on "Unsubscribe" located at the bottom of the emails sent.

If you only want to receive certain emails from encuentra24.com and not others, you can manage these options from your account. Under the menu Profile > Subscribe and/or Unsubscribe from Correos > Subscription to e-mails and select the necessary ones.

Request deletion/access to your personal data

Our users have the right to access, update or delete their personal information whenever possible, they can access, update or request the deletion of their personal data by contacting us through any of our customer service channels.

Our users can object to the processing of their personal data, this right exists where we rely on legitimate interest as the legal basis for our processing and there is something about your particular situation that makes you want to object to our processing of your personal data. You also have the right to object when we process your personal data for direct marketing purposes. You also have the right to ask us to delete Personal Data where there is no good reason for us to continue processing it and to request a copy and/or transfer of your Personal Data. We will provide you, or a third party you have chosen, with personal data in a structured, commonly used and machine-readable format. This right only applies to automated information that we initially obtained your consent to use. The user has the right to withdraw their consent on the use of their personal data, if you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the service.