Experiencia mínima:4-5 Años de Experiencia, 5-10 Años de Experiencia
• Five years minimum experience in a management position in the retail, hospitality and/or service industry.
• Knowledge and familiarity with U.S. lifestyle and customer service standards.
• Excellent computer skills in Word and Excel. Working knowledge of QuickBooks Accounting software preferred.
• Must possess excellent communication and interpersonal skills to interact effectively and respectfully with local staff, board members, and association members.
• Ability to work in a fast-past, highly variable work environment.
• Financial literacy and basic knowledge of accounting standards
• Fluent in English and Spanish
• Driver's license
• Possession of Nicaraguan work and/or residency permits.
• University degree (Bachelors equivalent) in accounting, management, hospitality or related field is required.
• Offer contingent on passing a security background check.
Employee Compensation Stipulations:
• Local health insurance (INSS), Social Security, income tax or other required government payments are the responsibility of the employee.
• Employees hired under this position work for the AEA in the U.S. Embassy, but are not U.S. Embassy employees. Employees fall under Nicaraguan employment laws and are not covered under the U.S. Embassy Local Compensation Plan.
• The General Manager will participate in the AEA profit sharing plan and will be eligible for an annual bonus based on AEA financial performance.
Descripción del trabajo
For: The American Employees Association
Location: The US Embassy, Managua, Nicaragua
The American Employees Association (AEA) is an organization that operates on the US Embassy compound in Managua, Nicaragua to provide goods and services to the employees and visitors of the Embassy. The AEA operates a range of services from a cafeteria, coffee shop, gift shop, hair salon, car wash, dry cleaning, and more.
• Job Title: General Manager
• Compensation: Based on qualifications and experience, base salary + profit share
• Work Hours: Full Time, 40 hours/week
• Closing Date: February 15 - Interviews will begin Immediately, Apply Now
The General Manager (GM) is responsible to the Board of Directors and association members for all aspects of the Association’s operations. The GM has administrative control over AEA employees, financial records and services including the gift shop, food and beverage services, concierge services, personal services, transportation services, and Consular services. The GM’s goal is to maintain high-quality, American-style product and service offerings with the highest level of customer service.
How to Apply
Applicants are encouraged to submit materials as soon as possible. Qualified applicants will be interviewed as applications are received. Only applicants meeting the minimum qualifications will be contacted.
Applications MUST include the following materials. Incomplete applications will not be considered.
1. CV or Résumé
2. Letter of Interest or Cover Letter
3. List of three (3) professional references (current and former employers)
4. Copy of passport and proof of eligibility to obtain work and residency permits.
Habilidades y Funciones
Description of Duties:
• Board of Directors Communication: Develop and administer programs that implement the policies, operational procedures, and directives of the Board of Directors. Provide the Board of Directors with monthly status reports, including income/loss statements, balance sheets and operational conditions and trends. Make recommendations to the Board on budgeting, purchases, hiring, and profitability. Responsibly execute administration, forecasting, budgeting, and financial reviews.
• Compliance: Ensure the association has up to date insurance policies. Analyze accounts to ensure appropriate accounting methods are being applied in cooperation with The Department of State’s Office of Commissary and Recreation Affairs (CR) and the annual auditor. Oversee the work of the finance staff and review monthly financial reports. Ensure the Board has full and accurate reports of income and expenditure. Ensure Association is compliant with all CR requirements.
• Service Administration: Ensure, through application of sound and efficient managerial practices, that the Association’s members are provided with the best goods and services possible at a reasonable cost and in the most expeditious manner. The area of management includes, but is not limited to, the gift shop, food and beverage service, personal services, auto services, internet services, and consular services. Includes management of contractors for various service offerings.
• Daily Operations: Oversee the daily operations for procurement, personnel, accounting and cash control, inventory and property management, and maintenance of the AEA spaces. Control office expenditures to ensure the Association is operating in a fiscally sound manner. Approve all purchases and procurements and other expenses. Perform spot checks of inventory and identify any deficiencies in day to day operational procedures.
• Human Resource Management: Supervise and delegate authority to AEA employees for the successful and efficient operation of the Association. Ensure employees comply with AEA policies concerning employer-employee relations. Train employees in effective customer service and management techniques. Manage human resource activities, including scheduling and use of annual leave, new hire orientations, annual performance evaluations, and staff development and training programs. Coordinate with the Board of Directors on discipline and conduct issues. Create an American-style atmosphere focused on teamwork and build positive a work environment for all employees.
• Special Events and Community Morale: Coordinate AEA events in conjunction with Community Liaison Office (CLO). Solicit new membership by reaching out to incoming employees. Plan, organize, advertise, and implement special events as required.
• Growth: Plan and implement new services.
• Concierge: Cultivate relationships with the top restaurants and resorts in the country and continue to develop the AEA’s membership discount program. Be available and knowledgeable to help members and customers with requests for services or recommendations at any time.
• Marketing: Create monthly communications to AEA members and the Embassy community. Evaluate current branding and create strategies to improve branding and promotion of the association.
• Performing other related duties as may be assigned.